Refund and Returns Policy
We want your books to arrive safely and match your order. This policy covers purchases made directly from Stearns Brook Press. For an order placed with Amazon, a bookstore, or another retailer, contact that seller under its own returns policy.
Start With an Email
Email hello@stearnsbrookpress.com with your order number, the title, and what you need help with. If you do not have the order number, include the purchaser’s name and email so we can locate the purchase. Please wait for return instructions before mailing anything to us or to a printer.
30-Day Returns for Books Without a Personal Dedication
You may request a change-of-mind return within 30 days after delivery for an unsigned book or a book bearing only the author’s signature. The book must be unread, undamaged, and in the same condition in which it arrived. Pack an approved return securely and follow the instructions in our email.
For a change-of-mind return, you pay return postage. The refund covers the price paid for the returned book; original shipping charges are not refunded unless required by law. We do not add a restocking fee. A return of a discounted set will be assessed using the amount actually paid for the returned items.
Personalized Books
Books inscribed with a recipient’s name or a custom dedication are final sale for changes of mind once personalized. This does not exclude help with a damaged, defective, or incorrect item, or an inscription error made by us. A signature alone, without a personal dedication, does not make a book ineligible for the standard return window.
Damaged, Defective, or Incorrect Orders
Please contact us promptly after discovering a problem. Include a description and photos of the book and packaging when available. Keep the item and packaging until we tell you what is needed. We will review the issue and arrange an appropriate replacement or refund.
When the problem is damage, a defect, or our fulfillment error, we cover any return shipping we require. We may provide a prepaid label or confirm that a return is unnecessary. These remedies are separate from change-of-mind returns and do not limit rights you have under applicable law.
Cancellations and Changes
Email us as soon as possible if you need to cancel or change an order. We can cancel a standard book order before dispatch. Personalized orders can be canceled before inscription begins; after personalization, the change-of-mind exclusion above applies. Once an order has shipped, use the applicable return process.
If we cannot supply an item or cannot meet the stated dispatch window, we will contact you with the available choices, including cancellation and a prompt refund for unshipped merchandise. We will not require you to accept store credit instead of a refund that is due.
Refunds
After an approved return arrives, we inspect it and email you the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the credit. If a refund we have confirmed does not appear, email us so we can help trace it.
Refunds for gifts are ordinarily returned to the original purchaser’s payment method. We will explain the available options when you contact us.
Digital Files, When Offered
If you purchase a digital download directly from us, change-of-mind returns are not available after the file has been accessed or downloaded, except where applicable law requires otherwise. Contact us about a duplicate purchase, the wrong file, or a technical problem so we can review and resolve it.
Questions
Contact hello@stearnsbrookpress.com. You can also review our Shipping & Delivery information, Terms and Conditions, and Privacy Policy. Nothing in this policy removes rights that applicable consumer law gives you.